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Customer Support Manager

eKreative have been making high-quality apps, sites and online systems since 2003. Our experience, professionalism, and results have put us at the forefront of a competitive and growing market. Our biggest asset in achieving such a high level of service is, of course, our team. That’s why we’re always on the lookout for new, talented, team members who love what they do and thirst after growth and fresh challenges.

If that’s you, check out the positions we’re hiring for below, get in touch and we’ll soon be doing great things, together!

We are looking for a Customer Support Manager, who will become a part of our talented team.

City: Cherkasy

Requirements:

  • Strong client-facing and communication skills
  • Proficiency in English, Russian and Ukrainian (both spoken and written)
  • Excellent computer skills, including strong knowledge of Google services - Google drive, Docs, Sheets, Calendar etc.
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Effective verbal and written communication skills
  • Ability to think strategically
  • Desire to grow professionally
  • Ability to work in night shifts (will be discussed during the interview)

Will be a plus:

  • Experience in providing customer service support

Responsibilities:

  • Improve customer service experience
  • Talk to clients over the phone
  • Reply to customer requests via e-mail, chat, reply to tickets
  • Take ownership of customers issues and follow problems through to resolution
  • Maintain an orderly workflow according to priorities

We offer:

  • Competitive reward for the provided services
  • Signing an agreement for the provision of services
  • Assistance in paying taxes and in handling paperwork
  • Good compensation package
  • Regular team-building events and corporate parties
  • A huge number of other bonuses:)

If you think you are the one whom we are looking for, do not hesitate to send your CV in English. We will contact you as soon as possible. email — jobs@ekreative.com

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Tanya Medvedenko

HR Manager

You can write in form or directly to my email.