Positions available
Customer Support Specialist
Requirements:
- 1+ year of experience in IT customer service
- Strong client-facing and communication skills
- Proficiency in English and Ukrainian (both spoken and written)
- Excellent computer skills, including strong knowledge of Google services - Google Drive, Docs, Sheets, Calendar, etc.
- Advanced troubleshooting and multitasking skills
- Customer service orientation
- Effective verbal and written communication skills
- Ability to think strategically
- Desire to grow professionally
Customer Support Specialist
Requirements:
- Experience or strong interest in working with AI tools and automation platforms (chatbots, support platforms, etc.)
- Understanding of social media platforms and interest in content creation and apps that help with it
- Strong communication and interpersonal skills with a client-first mindset
- Proficiency in both English and Ukrainian (spoken and written)
- Excellent computer skills, especially with Google Workspace (Docs, Sheets, Drive, Calendar, etc.)
- Analytical thinking and advanced problem-solving skills
- Exceptional attention to detail and multitasking ability
- Proactive approach with the ability to think strategically and work independently
- Enthusiasm for learning and continuous professional development
Middle Manual QA Engineer
Requirements:
- 3+ years of work experience in software quality assurance
- Experience in testing web and mobile applications, as well as API services
- Work experience in areas related to video editors, social media, graphic editors, or content management
- Strong knowledge of software QA methodologies and tools (including Postman, Burp Suite)
- Understanding of the full project lifecycle and QA processes
- Experience in writing test documentation (test cases, bug reports, test plans) in English
- Practical experience with bug tracking systems (JIRA, Redmine)
- Hands-on experience with TestRail for test case management and regression testing
- Skilled in working with analytics tools such as Amplitude, Firebase, Google Analytics — validating event tracking, user funnels, and segmentation (a plus)
- Familiarity with Figma for reviewing design templates and verifying UI/UX implementation
- English — Intermediate level or higher (reading technical documentation, writing test artifacts)
- Strong teamwork and interpersonal skills
- Proactiveness in finding issues and suggesting improvements
Our values
Professional growth
Growing your skills is essential to realising your potential. With us you’ll have access to a range of growth opportunities from conferences and training days through to English lessons and hackathons.
Work schedule
Ekreative’s monthly calendar includes a team breakfast, birthday celebrations and Wednesday’s from home. Overtime is rare, but always well compensated.
Modern devices
We equip Ekreativers with all of the necessary gear, from reliable workplace desktop computers to a wide range of the latest mobile devices, smart assistants and VR technology for testing.
Recreation
Work hard, play hard. It’s a cliche, but it works. That’s why we have lively company events and retreats, monthly team time when we can relax together and a friendly office environment with comfy communal spaces.
Health & Fitness
Your health is our priority. That’s why we reimburse ekreativers gym memberships, encourage cycling to work and take part in a range of community sports events.
Charity
Philanthropy is at the heart of who we are as a company. Not only does 100% of the company's profit go to charitable causes, each month many of the staff choose a cause to support together personally too.
Let’s start the conversation!
