We are looking for
Customer Support Specialist
Ekreative is as a leading full-cycle product development power house. We design, build and grow new and already existing SaaS platforms and mobile apps for world-wide brands, while also crafting and launching our own successful IT products.
We’re committed to our vision of helping companies build world class technology platforms, and are trusted by 250+ business leaders from companies of all sizes, including Fortune 500 brands since 2010.
What makes us great is our experience and ability to achieve success for the end user through simplicity and creative solutions to complex problems.
We are purposeful about every decision: how we hire, build longlasting partnership with our clients, set our development procedures, and impact social change with our finances. Since the very beginning, Ekreative has been committed to giving away a significant portion of our profit on a monthly basis to various charities, influencing thousands of lives.
If that’s you, check out the positions we’re hiring for below, get in touch, and we’ll soon be doing great things, together!
We are looking for a Customer Support Specialist, who will become a part of our talented team.
We are looking for:
- Strong client-facing and communication skills
- Proficiency in English and Ukrainian (both spoken and written)
- Excellent computer skills, including strong knowledge of Google services - Google Drive, Docs, Sheets, Calendar, etc.
- Advanced troubleshooting and multitasking skills
- Customer service orientation
- Effective verbal and written communication skills
- Ability to think strategically
- Desire to grow professionally
Will be a plus:
- Experience in providing customer service support
Responsibilities:
- Improve customer service experience
- Reply to customer requests via e-mail, chat, reply to tickets
- Take ownership of customers issues and follow problems through to resolution
- Maintain an orderly workflow according to priorities
We offer:
- Competitive reward for the provided services
- Signing an agreement for the provision of services
- Medical insurance after trial period
- Assistance in paying taxes and in handling paperwork
- Good compensation package
- A huge number of other bonuses
Let’s start the conversation!
